Frequently ~ Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders
We offer a wide range of high-quality glassware, perfect for any occasion. Whether you’re looking for a stylish coffee mug for your morning routine, a set of elegant espresso cups to impress your guests, or a classic mason jar for food storage, Kikiluxxa has you covered. We also carry glass sippers and a variety of other glassware options.
At Kikiluxxa, we take pride in offering exceptional quality glassware at competitive prices. We source our products from reputable manufacturers and use only the finest materials. Our glassware is known for its durability, clarity, and beautiful design.
We aim to provide prompt service! After confirmation, orders are normally handled in 1-2 business days.
We provide a range of shipping choices to meet your requirements. Depending on your region, these options—which will be shown at checkout. It can include cash on delivery (COD), expedited shipping, and standard shipping.
Of course! You will receive an email notification along with tracking details as soon as your order ships. This enables you to communicate directly with the courier service to track the progress of your shipment.
Returns & Refunds
Our shipping costs are determined by the weight and size of your order, as well as your chosen delivery location. We offer competitive shipping rates and may have special promotions for free shipping from time to time. Be sure to check our website or contact us for current shipping information.
We strive to process and ship orders as quickly as possible. Once your order is placed, you can expect to receive it within X-Y business days (depending on your location). We will provide you with a tracking number so you can follow your shipment’s progress.
Our top goal is keeping customers happy. For further details on our policy, please visit our Returns & Exchanges page if you’re not satisfied with your order for any reason. Generally speaking, you have a certain amount of time to return unopened, unused items in their original packaging (see the Returns & Exchanges page).
Once your return is received and inspected by our team (usually within XY business days), your refund will be processed within XY business days. The refund will be issued to the original payment method used for your purchase.
Products
At Kikiluxxa, we prioritize both quality and safety. That’s why we use only high-quality, heat-resistant glass in all our products, from coffee mugs to mason jars. This ensures your glassware can withstand hot and cold beverages without cracking or shattering.
Of course! We recognise how crucial easy cleaning is. For your convenience and simplicity, all of our Kikiluxxa glassware—including mugs, sippers, and espresso cups—is dishwasher safe.
Kikiluxxa has a range of sizes of mason jars. We advise getting lids made especially for your mason jar size to guarantee a tight fit and prevent leaks.
Kikiluxxa has a range of sizes of mason jars. We advise getting lids made especially for your mason jar size to guarantee a tight fit and prevent leaks.
We want you to be completely satisfied with your Kikiluxxa purchase. If for any reason you are not happy with your order, you can return it for a full refund within XY days of receipt. Please note that the items must be unused and in their original packaging.
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